Privacy policy
Privacy Policy
Last updated: September 23, 2026
This Privacy Policy describes how harticare.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (processed securely by Shopify), email address, and phone number (if provided).
- Purpose of collection: to provide products or services to you, fulfill our contract, process your payment, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and (when in line with the preferences you have shared with us) provide you with information or advertising relating to our products.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify and any shipping or fulfillment providers necessary to deliver your order.
Marketing / Retargeting information
- Examples of Personal Information collected: name, email address, and shipping/billing address.
- Purpose of collection: to send you marketing communications and to show you relevant advertisements about HARTI products (retargeting).
- Source of collection: collected from you when you place an order or subscribe.
- Disclosure for a business purpose: shared with advertising and email service providers we use for marketing purposes.
Customer support information
- Examples of Personal Information collected: name, email address, and any other information you choose to provide when contacting us.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared only as needed to respond to your inquiry.
We do not intentionally collect any other categories of Personal Information beyond what is listed above.
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
We use your Personal Information (primarily name, email, and address) to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising by:
- Visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/
- Adjusting your ad preferences on platforms such as Google, Facebook, or others you use.
Using Personal Information
We use your Personal Information to:
- Offer products for sale
- Process payments
- Ship and fulfill your order
- Communicate with you about your order
- Send you marketing communications (where permitted)
- Improve our Site and services
Lawful Basis (for EEA residents)
If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:
- Your consent
- The performance of the contract between you and the Site
- Compliance with our legal obligations
- For our legitimate interests (which do not override your fundamental rights and freedoms)
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the “Your rights” section below.
Automatic Decision-Making
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you (for example, temporary denylisting of IP addresses or credit cards associated with repeated failed transactions).
Your Rights
GDPR (EEA residents)
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us using the details below.
Your Personal Information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA (California residents)
If you are a resident of California, you have the right to access the Personal Information we hold about you (Right to Know), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us using the details below.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
We do not sell Personal Information as defined by the California Consumer Privacy Act (CCPA).
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use cookies to make your browsing experience better and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin |
| _secure_session_id | Used in connection with navigation through a storefront |
| cart | Used in connection with shopping cart |
| cart_sig | Used in connection with checkout |
| cart_ts | Used in connection with checkout |
| checkout_token | Used in connection with checkout |
| secret | Used in connection with checkout |
| secure_customer_sig | Used in connection with customer login |
| storefront_digest | Used in connection with customer login |
| _shopify_u |
Used to facilitate updating customer account information |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences |
| _landing_page | Track landing pages |
| _orig_referrer | Track landing pages |
| _s | Shopify analytics |
| _shopify_s | Shopify analytics |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals |
| _shopify_y | Shopify analytics |
| _y | Shopify analytics |
Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies through your browser settings. Please note that blocking cookies may affect the functionality of the Site.
Do Not Track
Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [insert your support email] or by mail at:
HARTI
71 Washington St
Paris, ON N3L 2A6
Canada