Shipping policy

Shipping & Tracking Policy

Shipping Area
We currently ship our products within North America only (Canada and the United States).

Processing & Delivery Times

• All orders are dispatched within 48 business hours of receiving your order (excluding weekends and holidays).
• Delivery typically takes 7–15 business days after your order has shipped, depending on your location and the carrier.

Tracking Number
Within a few days of your order being fulfilled, you will receive an email with your tracking number.

If you do not receive your tracking number within 10 days of placing your order, please contact us at harticare.com@gmail.com.

Failed Deliveries
If a delivery fails (for example, if no one is available to receive the package), it will usually be held at your local post office or carrier depot for a limited time before being returned to us. Please check your tracking information and contact your local post office or carrier if your package shows as a failed delivery.

Customs & Duties (Important – United States Customers)
Orders shipped to the United States may be subject to customs duties, taxes, or import fees imposed by U.S. Customs and Border Protection.

These charges are the sole responsibility of the customer. HARTI does not collect or pay any customs duties or import taxes on your behalf.

In most cases our packages fall below local taxation thresholds, but on rare occasions packages may be held by customs. This is outside of our control. If your package is held by customs, please contact the relevant customs office directly. We are unable to intervene or cover any related costs or delays.

Delayed Deliveries
International and cross-border shipping can sometimes experience delays. Tracking information may not update for extended periods, and packages can appear stalled before suddenly moving again.

If your tracking shows no movement for 14 days or more, please contact us at harticare.com@gmail.com and we will do our best to assist you.