Shipping policy

Shipping & Tracking

We Shipp our products in North America only

All orders are dispatched within 24 business hours. Deliveries take 7-15 business days.

Tracking Number Notification

Within a few days of your order being fulfilled (shipped), you will receive a notification of your tracking number. If you do not receive your tracking number within 10 days, please contact contact@harti.ca

Failed Deliveries

Failed deliveries will stay at your local post office for a period of time before being returned to us. Please contact your local post office if your tracking shows a failed delivery.

Customs, Customs...

Our packages are nearly always beneath local taxation thresholds, but on very rare occasions deliveries are held by customs for various reasons. This is out of our control and there is nothing that we can do to help you. If it takes too long for customs to release your delivery, and if they haven't contacted you, please give them a call. Delayed Deliveries Unfortunately the complexities of international shipping sometimes mean that packages can either be stuck in one place for a long time or the tracking information cannot be updated electronically for a long time. This means that we cannot always get an accurate picture of where the package is, or how much longer it will take to get to its destination. Tracking will sometimes show an item sitting in one place half a world away for two weeks and the next day it will mysteriously arrive. If your delivery remains stalled for 14 days or more, please contact us.