Refund policy

Return Policy

We want you to be happy with your HARTI heating pad. If you change your mind, you may return it under the following conditions:

Eligibility

  • You have 30 days from the date of delivery to initiate a return.
  • The product must be unopened, unused, and in its original undamaged packaging.
  • Items that have been opened, used, or are not in their original packaging are not eligible for return (please see our Warranty Policy for manufacturing defects).

Refunds

  • Eligible returns will receive a full refund of the product price.
  • Original shipping charges are non-refundable.
  • The buyer is responsible for the cost of return shipping.

How to Return

  1. Contact us at harticare.com@gmail.com within 30 days of delivery to request a return.
  2. Once approved, we will provide you with return instructions.
  3. Ship the item back to us at your own expense.
  4. Please include your order number with the returned package.

Processing Time
Once we receive and inspect your return, refunds are typically processed within 10–14 business days. It may take additional time for the refund to appear in your account depending on your bank or payment provider.

Final Sale Items
Items marked as “Final Sale” are not eligible for return or exchange.

Quality Issues
If your product has a manufacturing defect, please refer to our Warranty Policy instead of this Return Policy.

HARTI reserves the right to update this Return Policy at any time.